Is this website safe to shop on?
HB Beauty Bar is a safe and secure shopping destination. We do not store any sensitive data such as credit or debit card numbers. HB Beauty Bar uses top-rated providers for security. Our servers are certified Level 1 PCI DSS Compliant, ensuring the same Level of security used by banks.
Do you offer free shipping?
HB Beauty Bar currently offers free shipping within the U.S. on all orders over $35.00. For international shipping charges please see our international shipping information below.
When will my order ship?
Orders usually ship within 1 – 3 business days. If an item is back-ordered, you will receive notification via email within 24 business hours. Most orders placed over the weekend will ship on Monday (excluding statutory holidays). Depending on stock quantities, some orders, including hair orders, may take 1-3 business days to ship after the weekend.
When can I expect my order?
Contiguous U.S. – 3 – 7 business days for ground delivery
Non-Contiguous U.S.: 15 – 20 business days for ground delivery
USPS Priority Mail usually take 1 – 3 business days depending on your location. (Contiguous States only)
USPS Express Mail usually take 1 – 2 business days depending on your location. (Contiguous States only)
UPS Ground: 2 – 5 business days depending on your location.
UPS Next Day: 1 – 2 day delivery.
UPS 2nd Day Air: 2 – 3 business day delivery.
International Orders: International delivery times may vary depending on shipping service chosen at checkout.
Can I change my address after placing my order?
We accept address changes, providing your order has not shipped. Email our team members at firstname.lastname@example.org or call 1.800.510.7507 with your order number. Subject line should read “Order Address Change”.
Can I cancel or modify my order?
Call our team members at 1.800.510.7507 or email email@example.com and we will cancel or modify your order if it has not left our warehouse. Subject line should read “Cancel My Order”.
I received a damaged item in my order?
Upon receiving your package, please inspect your shipping box and the items inside for damaged items. We ask that you contact us immediately or within 7 days of receiving their package to notify us of any issues.
The shipping box may have normal wear from the transit process, however, we do our best to package your order to avoid breakages along the way. If your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to Customer Service at 1.800.510.7507 or email firstname.lastname@example.org so we can better assist your needs.
For our records and to speed up the process, we suggest taking an image of any damaged items. Email the image(s) to email@example.com.
Wrong item shipped or missing in order?
Oops we’re sorry! Please call or email our customer service at firstname.lastname@example.org or 1.800.510.7507 and we’ll be happy to take care of that for you.
What is your return policy?
See return policy here.
Do I have to pay International Duties and Fees?
All import duties, taxes, and brokerage charges are not included in the item price or shipping cost. You will be responsible for all fees. Please check with your country’s customs office to determine fees and additional costs before placing your order.
I have an ingredient’s questions about a product?
All products purchased on hbbeautybar.com will have ingredients listed on the packaging, enclosed packaging or the product. If you need more information regarding a product, please contact the manufacturer directly or email HB Beauty Bar at email@example.com and we will be happy to assist you.