RETURNS & EXCHANGES
If for any reason you are not completely satisfied with a product purchased on HB Beauty Bar on-line, please get in touch with us. You may return the unused product for exchange or refund by mail within 15 days of the receipt date. All purchases returned will receive a full refund of the price of the item and any applicable taxes. We are sorry that we are unable to cover the cost of return shipping or refund your original shipping charges unless the return was a result of our error. Shipping charges will apply for any refused packages.
Refunds will be issued to the original form of payment used at time of purchase.
Start the process to return or exchange your item, by contacting a team member at firstname.lastname@example.org or call 1.800.510.7507 with your order number and reason for return or exchange. Our team will provide you with further instructions.
We suggest using a tracking service to ensure that your package is delivered to HB Beauty Bar. HB Beauty Bar is not responsible for items that are not received or damaged in transit.
If a return label is requested, the amount will be deducted when your refund is processed.
All purchases for hair extensions, including all hair pieces such as ponytails, bangs (fringes), top pieces and buns are a final sale with no exceptions. Federal regulations prohibit the return of these items. If an exchange is processed, please note that a 25% restocking fee will be applied.
Larger or Special Order Items
Orders that are specially ordered that contain 10 or more pieces per SKU will incur a 40% restocking fee. As well, all lot/batch numbers must correspond with HB Beauty Bar. Shipping charges will apply.
RETURN / EXCHANGE FAQS
How long will it take for my return to be processed?
All returns will be processed within 10 – 15 business days from the time the item is received at our location.
How long will it take to receive a credit for my returned items?
The time frame to post a credit to your account can vary based on the issuing bank. Please contact the issuing bank for details.
Will I receive confirmation when my return is processed?
You will receive an email confirmation when your return is processed.