HB Beauty Bar understands that getting your items quickly is of utmost importance to you, therefore we make every effort to process your order quickly. Allow 1 - 2 full business days for your order to be processed, packed and shipped, with the exception of certain hair brands or products.
Certain hair brands take up to 3 days to ship out of our facility. However, if you would like your item sooner, we offer expedited next day or 2nd day shipping. Call customer service at 1-800-510-7507 for details or select this option at checkout.
Most orders are shipped out by next business day, however, orders received after 2:00 pm will be processed the following business day. Orders received after 2:00 pm on Friday, Saturday and Sunday will be processed with our shipping department on the following Monday. Certain hair products will be shipped out the following Wednesday. Please note HB Beauty Bar is closed to shipping on the weekends and statutory holidays.
Once your item has shipped, you will receive an email confirmation. Contact customer service if you have not received your package after 10 business days.
Orders qualifying for free or discounted shipping are usually shipped via standard ground shipping service. Free shipping applies to orders meeting the minimum requirements stipulated on the website at the time of purchase.
Free or discounted shipping is only available in the Continental United States only, and excludes Hawaii, U.S. Territories and Alaska.
HB Beauty Bar does not offer free International shipping at this time.
HB Beauty Bar ships with the following carriers
Your packages will be shipped via USPS, UPS, FEDEX and YAKIT, based on your selection at time of purchase or product type purchased.
USPS Priority Mail:
You will receive your package in 1, 2 or 3 days after your order has shipped, based on your location. All orders, including expedited orders must allow 1 - 3 day processing time before shipping.
First Class Mail:
Items weighing up to 13 ounces usually arrive at your address within 3 to 5 business days depending on your location.
Standard Post (Ground Shipping):
Ground service usually takes 2 - 10 business days to arrive at your door, based on your location. This service is used for nail polish, alcohol-based products such as hair spray and larger items such as hair tools.
Nail polish, some nail treatments and other hair products such as hair spray are classified as Hazardous Materials (HAZMAT). For these shipments, we offer USPS Ground flat rate at $4.95.
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to PO Box addresses.
All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via USPS Priority or USPS Express Mail. These items can only be shipped via UPS Ground to reduce your waiting time.
If you need your package urgently, please call our customer service at 1.800.510.7505. We will do our best to expedite your purchase for next day delivery. Extra shipping charges may apply.
Out of Stock Items
If an item is out of stock, we will contact you within 24 hours to let you know approximately when the item will be available or to suggest an alternative. We do our best to have most items in stock at all times, however, it is not always possible.
Also, please note that during a sale, shipment of your purchase may take longer due to higher volumes. We will try our best to get your purchase out to you as soon as possible.
Shipping and Delivery
Please track your packages as HB Beauty Bar is not responsible for lost or stolen shipments that have received delivery confirmation from shipping carriers. All packages can be left at your front door by USPS, FEDEX or UPS if no one is available at your home to receive it.
If you did not receive your tracking email, please check your spam/junk mail folder and contact email@example.com.
If you have any questions or concerns regarding delivery of your order, you can email firstname.lastname@example.org or call customer service at 1.800.510.7507.
Track Your Order
International Orders: Taxes and Duties
We are required by Customs Authorities to state the value of your order directly on your package. Check with your Country’s Customs Agency with regards to taxes and duty that may apply.
Please note that it is at the sole discretion of Custom Agents to release your package. In some instances, customs may delay the delivery of your package.
If you place an order with HB Beauty Bar, you are responsible for all applicable customs taxes, duties or other fees incurred.
Shipping to Canada via UPS Ground Delivery
“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$10.00 plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”
Shipping Cancellations / Refusals
Any packages returned to HB Beauty Bar due to a wrong address, refusal upon delivery, or cancellation may incur shipping charges. Shipping and handling charges are non-refundable.
Incorrect shipping information may cause shipping delays and may incur additional shipping charges.